ORDERS AND RETURNS
Do you ship internationally?
Yes, we ship our 3D Mink Eyelashes and Famous Faux Eyelashes world wide.
We use special line transportation, you don’t need to worry about tariffs and customs clearance issues.
Delivery charges for orders from the Online Shop?
We offer FREE Shipping on International orders over $80.
For International orders under $80, Shipping Cost is $8.
Can I track my order once it has been despatched?
Depending on the service you selected you will be issued a tracking number as soon as it leaves our warehouse, you will then be able to track the progress of your parcel.
I’ve tracked my parcel and it shows delivered but I haven’t received it?
Please check with your neighbours or your ‘safe’ place where parcels are sometimes left, if you still can’t locate your parcel please email email@example.com and we will contact the courier on your behalf for further information.
Will I be charged for import duty?
We use special line transportation, you don’t need to worry about tariffs and customs clearance issues. If choosing DHL Express the custom fees will be paid by the carrier and notified to you via their automated solution to ensure no delays in transit. If you have any customs related questions you are advised to contact your local customs office.
How long does my lashes last?
Our 3D Mink Eyelashes can last up to 30 wears.
Our Famous Faux Eyelashes lasts up to 25 wears.
Be gentle with them and avoid pulling the lashes when cleaning off glue. Avoiding use of mascara will prolong the life of the lashes.
How fast do you ship out my order?
Orders placed before 12pm PST will be shipped out same day Monday-Friday. Orders after 12pm PST will be sent out the next business day.
The tracking number can take up to 24 hours to register shipment.
Why has my payment not gone through?
Your order will only be confirmed if the payment has been successfully processed. You may have entered incorrect details please try again and double check the information you are inputting. Please contact us if you continue to have difficulty placing your order at firstname.lastname@example.org
What currencies and payment methods do you accept?
We accept PayPal so all currencies and major credit and debit cards are accepted.
Is my payment information safe?
Absolutely! Your payment information is transferred over to us via PayPal so we don’t hold or see any of your financial information.